Terms & conditions

About Our Terms and Conditions, Before Purchasing

Please refer to our below terms and conditions which apply to your purchase of goods from Elegant Furniture UK Online. These terms and condition apply whether you purchase through our website at www.elegantfurnitureuk.co.uk , over the phone through our sales team on 01772 203 854. Please note our terms and conditions are available on our website at www.elegantfurnitureuk.co.uk.

As well as our below general terms and conditions, other important terms and policies are also set out in the following returns policy sections. By agreeing to our terms and conditions you also agreeing to the returns policy, all of which form part of a legally binding contract between Elegant Furniture UK and you as a customer, as soon as the goods ordered have been dispatched by Elegant Furniture UK.

Information about Elegant Furniture UK and Goods Sold

By using Elegant Furniture UK website (www.elegantfurnitureuk.co.uk) you agree to be bound by our company terms. We try to make sure that all information on Elegant Furniture UK' online website, including descriptions of our goods, listed prices, and images are accurate and correct at all times.

In the event of a damaged item it is our responsibility to arrange for a replacement urgently.

“Upon receiving your goods, we recommend you follow the assembly instructions carefully step by step, as we will not be held liable for damage claims due to incorrect assembly”.

Acceptance of Ordered Goods, At Point of Delivery

Delivery will take place at the shipping address specified by you during online order process. We ask you to provide us with two telephone numbers (Mobile and Home) and an email address so we can contact you easily and advise you of your delivery time.

You as a consumer are solely responsible for ensuring that we are able to make delivery to the specified shipping address and that you are available to accept delivery at this address on the delivery date, mutually agreed between yourself and the courier. Please try to inform us as soon as possible if you know that you are not going to be in, to accept delivery of the ordered goods. We will not be liable for any delay in delivery as a result of any act or omission by you.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own. Delivery staff is not permitted to leave any items that have not been signed for.

You will be asked to sign the delivery document confirming that the delivery has taken place.

This will not affect your legal right to notify us if you subsequently find a defect in your goods.

Damaged Goods

We advise that any faulty, damaged or missing goods are reported to us on the following email sales@elegantfurnitureuk.co.uk . We also advise that photographic evidence is provided at the point of reporting the fault. (We advise you retain the original packaging until you are completely satisfied with your purchase.)

• You will be entitled to a full refund or a replacement if the goods are in fact deemed to be defective

• Please note that photographic evidence may be requested, of any faults or damages reported to us

• Any damaged goods or parcels must be reported prior assembly and must be retained for inspection by Elegant Furniture UK.

• We also advise that you retain the packaging until you are fully satisfied with your purchase

Where it is established that Elegant Furniture UK or the Courier are responsible for the damages to delivered goods, we will replace the damaged goods or we will arrange a collection of goods for a full refund which includes all amounts paid by yourself, for the product.

Cooling Off Period

You are entitled to a statutory cooling off period beginning from the date you place your order online or over the telephone and ending 14 days after the date that the goods are received. We advise you to inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).

If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the cancellation being accepted.

If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you should reject the goods at point of delivery and not accept them. In this case a refund will be processed once the goods have been returned back to us. If delivery has been made by our courier service, this service will incur charges in excess of our standard delivery charges and we reserve the right to deduct these charges from your refund if your order is cancelled after dispatch or whilst in transit. We will make the refund in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.

Delivery Policy for Ordered Goods

This section of the Delivery Terms applies only to purchases made on our website: www.elegantfurnitureuk.co.uk

Once you have placed your order online, Elegant Furniture UK will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery address specified in your order.

• We try our best to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different.

• We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.

• We aim to deliver your order within 30 days of placing your order, depending on stock availability and where you live, however most orders are delivered within 15 days.

• We will, in any event, deliver the goods within 30 days of your order unless otherwise agreed by you and us.

• “Special Order” goods will take longer to deliver as they are being delivered directly from our suppliers. In the majority of cases, these will be delivered within 45 days from placing your order. If your order includes any additional products that are not “Special Order” then a separate delivery will be made.

How to cancel

If you wish to cancel an order or contract, you just need to let us know that you have decided to cancel. You can do this in writing and email to sales@elegantfurnitureuk.co.uk

We fully understand that your circumstances may alter and so you have the right to cancel your order as stated above, whereby we request that you put this in writing. Any cancellations made on an order, during or after dispatch, may be subject to a charge.


The total cost of your order and therefore the amount of money that you will see debited from your credit card, bank debit account or PayPal account, will be the sum of the price of the items that you have added to your cart during the purchase and the shipping cost fixed by us and clearly reflected at the time of making your purchase. Prices include taxes unless otherwise indicated. If any of these conditions do not apply, an error has occurred in the system and you are responsible for cancelling your order before confirming it.


We make sure that all information about our store is as clear and truthful as possible but if this is not the case, we make sure to correct it without taking more responsibility.

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